FAQ

Frequently Asked Questions

What size are your pieces?

Our pieces are currently available in one size for our first collection. Based on the garment's measurements, they are generally suitable for Australian sizes 6–8.

We're currently working on introducing additional sizes based on customer demand, and we look forward to expanding our size range in the future.

Please refer to the product description for the specific measurements and fit details before purchasing. If you have any questions about sizing or would like assistance in determining whether an item is right for you, feel free to contact us, we're happy to help.

Where do you ship?

We currently ship Australia-wide. We hope to offer international shipping in the future, so stay tuned!

How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery times:

  • Standard Shipping: 2–8 business days
  • Express Shipping (if available): 1–4 business days

Please note delivery times may vary depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details.

Can I change or cancel my order?

If your order has not been processed yet, please contact us as soon as possible and we will do our best to assist you.

What is your return policy?

We accept returns on eligible items within 14 days of receiving your order.

Items must be:

  • Unworn
  • Unwashed
  • In original condition
  • With tags attached

Please note that sale items are final sale unless faulty.

How do I care for my clothing?

To keep your pieces looking their best, we recommend:

  • Cold gentle wash
  • Wash with similar colours
  • Do not bleach
  • Hang or lay flat to dry

Always check the care label for specific instructions.

Will you release more collections?

Yes! This is just the beginning. We are creating timeless pieces designed for everyday moments—from relaxing at home to going out and exploring.

Follow along to discover new collections and brand updates.

How can I contact you?

For any questions, please contact us through our Contact page or email support@bynorma.com.au. We aim to reply within 1–2 business days.