Shipping policy

Shipping Policy

Thank you for shopping with BY NORMA.

Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Shipping Within Australia
Estimated delivery time for Australian orders is 3–7 business days after dispatch. Delivery times may vary depending on your location and the courier.

International Shipping
We offer international shipping to selected countries. Estimated delivery time is 7–21 business days depending on destination and customs processing.

Please note that international customers may be responsible for customs duties, taxes, or import fees imposed by their country.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.

Tracking Orders
Once your order has been shipped, you will receive tracking information via email so you can monitor your delivery.

Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to courier issues, customs, or peak periods. BY NORMA is not responsible for shipping delays once your order has been dispatched.

Incorrect Shipping Information
Please ensure your shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us at support@bynorma.com.au and we will assist you in resolving the issue.

For any shipping-related questions, contact us at support@bynorma.com.au.