Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@bynorma.com.au. Once your return is approved, we will provide you with instructions on how to return your item. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us anytime at support@bynorma.com.au.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can assess the issue and make it right. Under Australian Consumer Law, you may also be entitled to a remedy for major failures with goods.

Exchanges
The fastest way to ensure you get the item you want is to return the original item. Once your return is accepted, you can place a new order for the replacement item.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@bynorma.com.au.